Customer Service

A Few Words About Returns and Exchanges

EXCHANGES:

Exchanges, Returns & Refunds: A How-to-Guide.  Still Have Questions? Email Us: TalkToUs@FeelMoreBetter.com

- We Screwed Up:

If it’s our mistake and we sent you the wrong size, style, or we sent you a diamond ring instead of a onesie, we got it covered 100%.

Just print out the form below letting us know how/where we screwed up, send us back what we sent by mistake, and we’ll overnight the right one (yep, overnight it at our expense) as soon as we get the original back (assuming it’s as beautiful as when we sent it, of course) – no fuss, muss, or more money. Our bad, our responsibility.

- We Didn’t Screw Up: but it’s just not for you?

No worries. Just send back what you don’t want (within 45 days), let us know what you do (another size, another style), and we’ll get it out to you if we've got it. Now, we wish we didn’t have to, but we’ve got to charge you a $10 handling fee for exchanges because we haven’t yet convinced our lovely warehouse team to work for free. Oh, and yes, you’re going to have to cover the shipping too. We’re sorry, we’re sorry. To authorize the exchange (really to authorize our charging you the $10), you first need to email us at TalkToUs@FeelMoreBetter.com for an exhange #. Then, you just fill out the form below, and voila, send it all back to us at the return address (also below.) We can’t accept exchanges without the exchange #. We know. We suck.

RETURNS: 

Putting our hurt feelings aside, if it doesn’t make you happy, return it – for any reason or no reason at all (cue announcer reading: “assuming it’s as beautiful as when we sent it, of course”) within 45 days.

Ok, now here’s the thing, we covered the shipping and handling fees on the way to you, AND we’re going to get hit with a restocking fee by those same lovely warehouse folks we mentioned above. But because we want you to be happy, we’re going to eat all these fees on returns, but you’re going to have to ship it back to us on your dime. Fair? Yes, we thought so too. So once we get it back and in lovely condition, we’ll refund what you paid for the item(s). 

Feel More Better Returns and Exchanges

 

Send to:

Feel More Better R/E

212 26th Street ~ Suite 104

Santa Monica, CA 90402

 

(Your) Name: _________________________________________

 

(Your) Addy: ____________________________________________________________

 

_______________________________________________________________________

 

_______________________________________________________________________

 

I'm Returning (    ) I'm Exchanging (    )

And the reason why is: (  ) I don't like it                  (  ) It doesn't fit                       (   ) Not for me                   (   ) Stop asking stupid questions

 

IF EXCHANGING, LET US KNOW WHAT YOU'RE EXCHANGING IT FOR, WHAT SIZE YOU WANT, AND WHAT THE PRICE  DIFFERENCE IS (if any). 

 

I WANT THIS SIZE (Please): __________________________     The $ Difference is: _____________________________

 

IF EXCHANGING, PUT YOUR EXCHANGE # HERE: ____________________ (REMEMBER, WE DO NEED AN EXCHANGE NUMBER AND THE STUFF'S GOT TO BE IN THE CONDITION WE SENT IT TO YOU.  NOT UNREASONABLE, RIGHT?)

 

Confused?  Questions?  Just Want to Talk: Hit us up at TalkToUs@FeelMoreBetter.com, or on twiiter (@FeelMoreBetter) and we will get back to you ASAP.

 

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